Our Return policy is very simple
If you're not happy with a purchase that you made on kawaink.com, for any reason, you can return it to us within 30 days of the order date. Contact us and we will provide you with the return address. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - Kawaink does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.DESCRIPTION
There isn't a more personal gift than this! Add your other half, your best friend, your mum, dad... you name it! and gift them this very sweet and personal Christmas gift!
Create your Mug!
To create your characters, choose from the options below by making the selections on the form elements above.
SHIPPING & RETURN
Shipping locations
Kawaink delivers its products from different locations to improve delivery times by producing your order at a production center near you using our advanced routing algorithm at the time of ordering.
In most cases, products are fulfilled at the closest production center. Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country.
Not all products are delivered from the same fulfillment center. Because of this, when ordering different product types in the same order, you may need to pay individual shipping costs by product type.
Processing and delivery times
IMPORTANT: As Christmas approaches, we start to see delays from delivery companies such as DPD, DHL, among others. The average delay is 3 to 6 days. Please order your Christmas gifts in advance to get them on time.
The delivery times can vary from region to region. The following is a list of tables by product types with the estimated processing and delivery time:
Mugs
| Country/region | Delivery |
| European Union | 2-4 working days |
| Europe Non-EU | 3-8 working days |
| North America | 2-6 working days |
| Rest of the world | 15-20 working days |
Posters
| Country/region | Delivery |
| European Union | 2-4 working days |
| Europe Non-EU | 3-8 working days |
| North America (standard) | 2-6 working days |
| North America (FedEx) | 2-4 working days |
| South America | 6-12 working days |
| Australia | 3-8 working days |
Cards
| Country/region | Delivery |
| European Union | 2-4 working days |
| Europe Non-EU | 3-10 working days |
| North America (standard) | 2-6 working days |
| North America (FedEx) | 2-4 working days |
| South America | 6-12 working days |
| Australia | 3-8 working days |
Consider that all the tables represent estimated delivery times and that, on some occasions, the delivery may take longer due to reasons that Kawaink can't anticipate and are pure responsibility of the delivery companies.