FAQs

Sizing details

All our posters are designed to scale in DIN sizes, A4, A3, A2, etc. We encourage you to buy DIN photo frames of the correct size so that you don't have to cut part of the picture when you frame it.

Custom and personalised orders

All personalised orders are printed in Fine Art paper with long longevity. The average longevity of our printed paper is 80 years. That means that your great grandchildren will be able to see the print as if it was printed yesterday.

A proof is sent prior to sending the file or printed design (according to your purchase) where you will have 2 rounds of fixes free of charge. This means, you can ask for as many fixes as you want, we will fix them and send you a second proof, where again you can ask for as many fixes as needed, so that we send your the last proof. If you find an error from our side, we will still fix it, even if the 2 rounds are over. We ask that you try to be as clear as possible when submitting a request for a fix.

Gift wrapping and packaging

All personalised gifts are sent in a beautifully assembled box with a sweet or chocolate, beautifully wrapped, and a message for how to use it (depending on the item), thank you card, and the option to add a personal message in a card.

All Kawaink items, are shipped in sturdy boxes to prevent bending or folding. We do not use tubes as they mark the paper and shorten the lifespan of our prints. We make sure that your gift is fully protected.

Care instructions

We print our posters in the highest quality paper and with the highest quality ink in the market. Yes, our prints are a few euros more than the competition, but the color will last years and you will notice the superior texture in comparison to other prints done in cheaper paper with cheaper inks.

If you want to know more about our processes, materials, and others, follow us on Instagram as @kawaink_en. We share stories about our methods and the products we use so that our customers can rest assure that they're getting high quality gifts.

Shipping

We are a German based company. All shipping within Germany is normally free of charge (depending on the size of the product)

We ship our own products to EU countries and the UK and Switzerland for a small extra fee.

Shipping oversized print items to America and the rest of the world is sometimes handled by our print partner, Gelato, who has print offices in America and other parts of the world to help us fulfill orders on our behalf.
For orders handled with Gelato all packages are delivered in sturdy mailboxes that protect your design.

All non-paper print items (mugs, cushions, tshirts, etc) are handled by Gelato for the entire customer base, even in Germany. Always pre-tested by us to ensure quality products.