Policies

Delivery

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

Estimated delivery times

North America: 2-5 business days
Europe: 1-4 business days
we'll do our best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

Returns, exchanges and cancellations

Contact us within: 3 days of delivery
Dispatch items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.